HIPAA
ZapEHR is HIPAA (opens in a new tab) compliant from the ground up.
A dedicated security team ensures our systems are secure and compliant with HIPAA regulations and a dedicated compliance team does the same for our policies and procedures.
Employees complete annual HIPAA training and certify their understanding of HIPAA policies and procedures. Additionally, employees are granted the least permissions necessary. As a result, very few employees have any access to PHI at all.
Infrastructure
ZapEHR's infrastructure as code toolset uses HIPAA-specific linters (opens in a new tab) which run with every infrastructure build, alerting us to any potential HIPAA-concerns before infrastructure deploys even in the lowest environments. We also monitor HIPAA-compliance at runtime using the AWS Config HIPAA Conformance Pack (opens in a new tab).
These tools help us to enforce encryption at rest and in transit as required by HIPAA.
Business Associates and Service Partners
ZapEHR maintains BAAs with all underlying service partners accessing PHI. This legally establishes the appropriate chain of liability and means that you can be confident partners will comply with their obligations including:
- Encrypting PHI both at rest and in transit
- Responding promptly to patient requests to retrieve or amend PHI
- Sending timely notifications in the event of a data breach
Your single BAA with ZapEHR covers the broad variety of uses for any ZapEHR service you invoke. Of course, adhering to a BAA is a shared responsibility between the Covered Entity and the Business Associate, so we encourage you contact us if you need help or have questions about appropriately securing your ZapEHR data or service use.
Our Customers
ZapEHR maintains a Business Associate Agreement (BAA) with all of our customers, whether they are Covered Entities or Business Associates themselves. You can find our BAA here (opens in a new tab).
While testing out ZapEHR using the Sandbox Project, customers are required to not persist any PHI. Only once the HIPAA BAA is signed are customers allowed to persist PHI in ZapEHR.
HIPAA Officer Contact
If you have questions or concerns about HIPAA compliance at ZapEHR, please contact our HIPAA Officers.